Help
Product
Where can I find out more information on Wonderment?
You can learn more about our serum on the product page, including its ingredients and how to apply the product to your skin. If you have any more questions, please email hello@kadyvalente.com.
What skin types are suitable for Wonderment?
Our serum is appropriate for all skin types. Wonderment is made from all-natural ingredients, designed to be gentle, even on sensitive skin. Always test the product on the skin 24 hours before use, please seek medical attention if swallowed or irritation occurs with use.
Will the product expire, freeze or melt?
It’s essential to store the product correctly, following the storage instructions displayed on the product’s label. This will ensure that the product is as effective as possible and there are no changes in texture. For best product quality, the serum should be used within 18 months after opening.
Are you cruelty free?
We’re committed to being cruelty free, as well as vegan friendly. This means that we do not test on animals at any stage of product development, and carefully source suppliers who also uphold these values.
Can I sell Wonderment on my own site?
Our serum is only available for personal use. When you buy from Kady Valente, you are agreeing not to sell or redistribute the product for any commercial purposes. If we have reason to believe your order is not for personal use, we may reject or cancel the order.
Can I use the product when pregnant?
Yes, Wonderment is completely safe to use when pregnant. Our skincare is free from “nasties”, but we always recommend doing a patch test 24 hours before full application. All our ingredients are listed on the product page.
Delivery
When can I expect to receive my order?
Standard shipping within the UK will take 4 to 7 business days (please expect a few extra days if delivering to island and BFPO addresses).
Which locations do Kady Valente deliver to?
Currently, we only deliver to locations within the UK and the British Isles.
Why isn’t my postcode accepted?
Double-check that there’s a space between the two sections of your postcode. For example, ML13DG should be ML1 3DG. Next, make sure that both your delivery address and billing address is located within the UK.
How can I edit my delivery address?
You can learn more about our serum on the product page, including its ingredients and how to apply the product to your skin. If you have any more questions, please email hello@kadyvalente.com.
Returns
How do I make a return?
We’re sorry you didn’t love our product.
Return items to us by post within 30 days of receipt. Items should be unused, unopened, and have any original seals intact. Please email hello@kadyvalente.com for more return information.
Billing
What forms of payment do you accept?
We accept most credit cards and we use PayPal, Stripe and Apple to process your payments.
What can I do if my payment is declined?
Here’s what you can do if your payment didn’t go through double-check that the details (i.e. the security code and billing address) you entered are correct.
Has your card expired? Your card issuer may have declined your payment. As they don’t tell us the reason for this, please check with them before trying your card again.
If none of the above apply, email hello@kadyvalente.com. We’re here to help!
When will my card be charged?
Your card will be charged as soon as your order is accepted and processed.
Orders
I can’t log in, or I’ve forgotten my password…
Go to the Sign In page and click “Forgot Password”. Enter your email address and then click submit. You’ll be sent a password reset email. Check your spam inbox if it hasn’t arrived after a few minutes.
If you’re still having issues logging in, get in touch with us and we can help locate your account.
How do I update my order?
If you’d like to change or cancel your order, please email hello@kadyvalente.com as soon as possible so we can process your request.
Can I check the status of my order?
You will receive three emails from us. One that confirms your order. Another to say we’re processing your order. And the final one to say it’s completed and it’s on its way to you.
I accidentally cancelled my order. Can I resume it?
If you’ve cancelled your order, but have since decided that you still want it, the best way to resume your order is to place a new order at the check out.
